Intermediate and Advanced Apprenticeships in Customer Service

Apprentices learn on the job, building up knowledge and skills, gaining recognized qualifications and earning money all at the same time.


What Will You Do?

You will be employed, working in a customer facing environment and are paid a minimum of the National Minimum Apprenticeship Wage, currently £2.65 per hour. You will work towards a Vocational Qualification, Technical Certificate, Functional Skills, Employer Rights and Responsibilities..


There What are the Entry Requirements?

are generally no minimum entry or previous experience requirements for Apprenticeships. You should have the potential to achieve the requirements of the framework.


Employers may have their own entry requirements and some prefer learners to have GCSE grades C/D in Maths and English.


How Long Does an Apprenticeship Take to Complete?

The apprenticeship ends when you complete all necessary components.


It takes approximately 1 year to complete depending upon level of qualification.


What Job Will you Do?

Once fully qualified, you can use your skills to work as:

  • Customer Service Advisor
  • Receptionist
  • Call Centre Personnel
  • Management


A wide variety of skills are needed for the Customer Service Apprenticeship, including identifying customers and what they value, patience, commitment to work, not being judgemental and an excellent telephone manner.


What Opportunities are Available Afterwards?

The skills and knowledge you will acquire are highly transferable and there are many opportunities for you to develop your career in this sector. You may also go on to achieve other, higher level qualifications.


What Qualifications will you Achieve?

Vocational Qualification

You will need to achieve a Vocational Qualification at Level 2 or Level 3 in your chosen area


Knowledge Based Qualification

You will be required to complete a Knowledge Based Qualification


Functional Skills

You will work to achieve the following Functional Skills:

  • English Level 2
  • Maths Level 1


Additional Requirements

Employer Rights and Responsibilities


You will discuss your individual needs with your employer and college representative



Please download an application form or contact the team below for more information, advice and guidance:


Student Services

Doncaster College

The Hub

Chappell Drive


DN1 2RF     


Tel: 0800 358 7575  

Email: click here

Disclaimer: All courses are run subject to numbers, and every effort is made to ensure the information on this leaflet is correct. Doncaster College reserves the right to amend the contents as deemed necessary. 

For more advanced courses such as Degrees and HNC/Ds please click here.

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