Air Cabin Crew Level 2 Diploma

Awarding body: City & Guilds
Qualification: Diploma
Course Level: Level 2
Location: The Hub
Duration: 1 year full-time
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Course Description

This exciting program is aimed at learners who would like to develop their skills, knowledge and understanding of the role of Air Cabin Crew to hopefully progress into employment within the Aviation Industry. 

Course Structure

You will study a range of subjects that are relevant to the role and industry. To achieve the full level 2 Diploma you must complete the following six core units:

  • Introduction to Airline Aviation Operations. You will explore the types of airlines, aircraft/airline terminology used in communication throughout the industry, gain an awareness of Aviation geography and a sound knowledge of the routes that airlines fly. 


  • Health, Safety and Security. You will research and gain a thorough understanding of a range of legislation related to the activities that airlines adhere to and how they maintain health, safety and security in a confined environment.


"This course is a great insight into the role of cabin crew with fun activities and role-plays. You meet new friends that will be there after the course has finished." Jade C
  • Airline Emergency Procedures. You will learn how to respond to various planned and unplanned emergencies on-board an aircraft including the operation of emergency equipment.  You will also study survival techniques and will be required to perform these in water at a local leisure centre. 


  • Crew Room Duties. You will cover the duties of the cabin crew both pre and post flight and gain an understanding of the importance of briefings.


  • Role of Cabin Crew (on- board) You will develop the necessary knowledge of the on-board role of cabin crew. To support this you will learn how to prepare the cabin for boarding, deal with passengers with special requirements, carry out a professional in-flight service, make effective passenger announcements and complete the necessary documentation required for a flight.


  • Preparation for employment as Air Cabin Crew You will gain an understanding of the importance of personal presentation, attitude and behaviour of those wishing to work in the airline industry. From this you will develop your self- confidence by participating in an interview process.


To enhance your studies and broaden your employment opportunities you will also be required to complete an additional qualification in Customer Service and a Functional Skill.


In line with industry standards you will be required to wear a uniform consisting of navy blue formal trousers/skirt, white shirt/blouse and a neck tie/scarf (full details will be given when accepted onto the course)


Course Assessment

Studying with us is fun, we practice, develop and assess your skills through a variety of written assignments, on line test and practical activities using our realistic aircraft cabin, check in area and security facilities. You will also be required to participate in a swimming assessment which involves demonstrating survival techniques in water at a local leisure centre.

Entry Requirements

  • Minimum age 17 years
  • 4 GCSE grades D and above including English.
  • A City and Guilds level 1 or 2 in Travel or Aviation (or equivalent)
  • For equivalent qualifications see the Entry Requirements Explained page
  • All applicants must complete an initial assessment in Maths and English and attend an interview
  • Must be able to swim unaided 25 metres.


Course Progression Routes

The course is designed to prepare students  to seek employment within the industry. However, many choose to progress on to level 3 Aviation or Travel and Tourism courses giving them more opportunities for different careers within the Aviation/Travel and Tourism sector.

Course Career Prospects

The course is designed to provide potential Cabin Crew with the underpinning knowledge required by the airline companies for entry in to the profession. Jet2 support this qualification and state if a potential candidate meets their entry requirement and achieve this qualification they will be invited for an interview on receipt of their application.


Useful websites:


If you are unsure about your career progression please contact the Careers Team.


Activities such as trips and visits will be arranged to organisations, industry events and airports, which are beneficial to this course and support your learning. These activities are mandatory and additional fees will be charged to you. Details will be provided at the time of interview.


Course Costs

There are no course fees if you are under 19 years old. However, you may have to pay for textbooks, personal kits, uniforms, trips and personal stationery. You will be informed of these at your interview.


All students will be required to wear an industry standard uniform and purchase a neck scarf or tie priced at approximately £10 and a Columbus Travel Atlas approximately £20.

Former students

  • Caresse Hurlstone

    Caresse Hurlstone

    Now works for Jet2.com Airlines

    The course gave me a great insight into working in the airline industry

Specific Course Information Contact

Janine Morris

Course Leader

Tel: 01302 558266

Email: janine.morris@don.ac.uk 

For Application and Enrolment Information Contact

Student Services,
Doncaster College,
The Hub,
Chappell Drive,


Free phone: 0800 358 7575

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For more advanced courses such as Degrees and HNC/Ds please click here.

For Postgraduate & Professional courses please click here.

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