• Course
    Overview
  • Units and
    Structure
  • Entry
    Requirements
  • Student
    Support

Course Overview

The Level 2 qualification is for you if you’re working in an administrative or customer service role or if you are looking to move into a role as advisor or to progress in your current role. The qualification will be assessed by you demonstrating your skills in a variety of guidance support activities. The qualification consists of 3 mandatory units and 3 optional units.

Level
Level 2
Awarding Body
City & Guilds
Course Fees
Click here for fee information
Aged 19 and over? Click here to find out about our financial support available

Units and Structure

To achieve the whole qualification at Level 2, candidates must achieve six units in total including all three mandatory units and three optional units.

The mandatory units for the Edexcel Level 2 NVQ in Advice and Guidance Support that all candidates must achieve are:

  • AG2 Support clients to make use of the advice and guidance service
  • AG4 Interact with clients using a range of media
  • ICS38 Develop personal performance through delivering customer service

Plus 3 optional units.

Entry Requirements

You'll need to have:

There are no formal entry requirements.


For equivalent qualifications see our Entry Requirements Explained page.

Tutors and Student Support

Student Support and Facilities

As a student, you’ll have access to a wide range of facilities, services and support, including:

  • Step outside the classroom  and access our state of the art facilities as well as 3 huge Learning Resource Centres with thousands of resources to use
  • With hands-on experience you’ll be prepared for employment with a competitive edge.
  • A dedicated impartial careers advice team to help you on your future path
  • Our wide range of courses means that we can offer the right paths to get you where you need to be
  • Our Hub campus is right in the heart of the town centre meaning you can find your way to us easily
  • Outstanding student support throughout your studies with us.

Apply or Enquire

Want to know more or chat to us?

Have any further questions about this course? You can contact someone specifically about it by using the details below or filling in the enquiry form.

Workforce Development Team
01302 553757
wfd.admin@don.ac.uk

Make an enquiry

Course Enquiry Form
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You can contact the enquiries team if you'd like to change or remove your enquiry. Via email on info.centre@don.ac.uk or telephone 0800 358 7575.

Want to apply for this course?

You'll need to have:

There are no formal entry requirements.


For equivalent qualifications see our Entry Requirements Explained page.


GCSE Grades are changing from 2017. Need to know more? Click here for information.

Application & Enrolment

To apply for this course, please complete our online application form or download a printable form.

Apply Now