Course Overview
Once fully qualified, you can use your skills to work as:
- Customer Service Advisor
- Receptionist
- Call Centre Personnel
- Management
A wide variety of skills are needed for the Customer Service Apprenticeship, including identifying customers and what they value, patience, commitment to work, not being judgemental and an excellent telephone manner.
Apprenticeship Fees
Any fees incurred in the Apprenticeship framework are payable by the employer.
Please contact us for more information apprenticeships@don.ac.uk.
Apprenticeship Levy
In spring 2017 the way the government funds apprenticeships in England is changing. Some employers will be required to contribute to a new apprenticeship levy, and there will be changes to the funding for apprenticeship training for all employers.
The apprenticeship levy will be introduced on 6 April 2017. The levy requires all employers operating in the UK, with a pay bill over £3 million each year, to invest in apprenticeships.
For more information about how these changes will affect your business please contact apprenticeships@don.ac.uk or visit the Government website.
- Level
- Level 2 Level 3
- Duration
- 12-18 months per level
- Course Fees
- Click here for fee information
Units and Structure
Qualifications included in the Apprenticeship framework are
NVQ Certificate in Customer Service at Level 2 or 3
Certificate in Customer Service at Level 2 or 3
Functional Skills in Maths, English and ICT at Level 1 or 2
Employer Rights and Responsibilities
Entry Requirements
You'll need to have:
Entry assessments are required for all candidates.
Employers may have their own entry requirements and some prefer learners to have GCSE grades C/D in Maths and English.
For equivalent qualifications see our Entry Requirements Explained page.
EU students: From January 2021, how you apply for a course will change. For more information, read the UK Government's guide for the UK points-based immigration system for EU students (pdf).
Tutors and Student Support
Student Support and Facilities
As a student, you’ll have access to a wide range of facilities, services and support, including:
- Step outside the classroom and access our state of the art facilities as well as 3 huge Learning Resource Centres with thousands of resources to use
- With hands-on experience you’ll be prepared for employment with a competitive edge.
- A dedicated impartial careers advice team to help you on your future path
- Our wide range of courses means that we can offer the right paths to get you where you need to be
- Our Hub campus is right in the heart of the town centre meaning you can find your way to us easily
- Outstanding student support throughout your studies with us.
Talented Athlete Scholarship Scheme
We're proud to be able to offer Dual Career Accreditation via the Talented Athlete Scholarship Scheme. This is a Sport England funded partnership between athletes, education institutions, and national governing bodies of sport.
The Scheme helps athletes in education – aged 16-plus – to get the very best from their sporting and academic careers without having to choose between the two.
Apply or Enquire
Want to know more or chat to us?
Have any further questions about this course? You can contact someone specifically about it by using the details below or filling in the enquiry form.
Apprenticeships Team
01302 553913
employertraining@don.ac.uk
Make an enquiry
Want to apply for this course?
You'll need to have:
Entry assessments are required for all candidates.
Employers may have their own entry requirements and some prefer learners to have GCSE grades C/D in Maths and English.
For equivalent qualifications see our Entry Requirements Explained page.
EU students: From January 2021, how you apply for a course will change. For more information, read the UK Government's guide for the UK points-based immigration system for EU students (pdf).
Application & Enrolment
Applying for an Apprenticeship is simple. You will need to apply for both a job role, and an Apprenticeship course. For further assistance in applying, please visit the link below.
Apply for an Apprenticeship now