Customer Service Apprenticeships

Course Overview

Once fully qualified, you can use your skills to work as:

Customer Service Advisor
Receptionist
Call Centre Personnel
Management

A wide variety of skills are needed for the Customer Service Apprenticeship, including identifying customers and what they value, patience, commitment to work, not being judgemental and an excellent telephone manner.

Apprenticeship Fees

Any fees incurred in the Apprenticeship framework are payable by the employer.

Please contact us for more information apprenticeships@don.ac.uk.

Apprenticeship Levy

In spring 2017 the way the government funds apprenticeships in England is changing. Some employers will be required to contribute to a new apprenticeship levy, and there will be changes to the funding for apprenticeship training for all employers.

The apprenticeship levy will be introduced on 6 April 2017. The levy requires all employers operating in the UK, with a pay bill over £3 million each year, to invest in apprenticeships.

For more information about how these changes will affect your business please contact apprenticeships@don.ac.uk or visit the Government website.

Level: Level 2 Level 3
Duration: 12-18 months per level
Course Fees: Click here for fee information

Units and Structure

Qualifications included in the Apprenticeship framework are

NVQ Certificate in Customer Service at Level 2 or 3

Certificate in Customer Service at Level 2 or 3

Functional Skills in Maths, English and ICT at Level 1 or 2

Employer Rights and Responsibilities

Entry Requirements

You'll need to have:

Entry assessments are required for all candidates.

Employers may have their own entry requirements and some prefer learners to have GCSE grades C/D in Maths and English.

For equivalent qualifications see our Entry Requirements Explained page.

Tutors and Student Support

Student Support and Facilities

As a student, you’ll have access to a wide range of facilities, services and support, including:

Step outside the classroom and access our state of the art facilities as well as 3 huge Learning Resource Centres with thousands of resources to use
With hands-on experience you’ll be prepared for employment with a competitive edge.
A dedicated impartial careers advice team to help you on your future path
Our wide range of courses means that we can offer the right paths to get you where you need to be
Our Hub campus is right in the heart of the town centre meaning you can find your way to us easily
Outstanding student support throughout your studies with us.

Talented Athlete Scholarship Scheme

We're proud to be able to offer Dual Career Accreditation via the Talented Athlete Scholarship Scheme. This is a Sport England funded partnership between athletes, education institutions, and national governing bodies of sport.

The Scheme helps athletes in education – aged 16-plus – to get the very best from their sporting and academic careers without having to choose between the two.

Click here to find out more about TASS

Apply or Enquire

Want to know more or chat to us?

Have any further questions about this course? You can contact someone specifically about it by using the details below or filling in the enquiry form.

Apprenticeships Team
0800 358 7979
apprenticeships@don.ac.uk

Make an enquiry

Course Enquiry Form

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You can contact the enquiries team if you'd like to change or remove your enquiry. Via email on info.centre@don.ac.uk or telephone 0800 358 7575.

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