• Course
    Overview
  • Units and
    Structure
  • Entry
    Requirements
  • Student
    Support

Course Overview

Students can attend any of the sessions listed during the week as the course operates in a workshop environment:
Wednesday 9.30 am – 11.00 am, 12.00 pm – 2.00 pm
Thursday 9.30 am- 12.00 pm, 1.00 pm – 3.00 pm, 3.00 pm – 19.30 pm

The course consists of 2 qualifications, The Cisco IT Essentials and the City & Guilds Diploma in ICT Professional Competence. The IT Essentials is completed online and students can access these materials anywhere they have an Internet connection. There are 14 modules and each module has learning materials, workshop activities, quizzes and an end test.
The city and Guilds has a range of practical assessments which are done in the lab, with some written assessments.
On completion of the course successful learners will receive a Certificate for both qualifications.
After the course learners may wish to attend a Pearson centre to attempt the Comptia A+ 900 and 901. The cost of this is not included with the course fees.

Level
Level 2
Duration
30 weeks part-time
Awarding Body
City & Guilds
Course Fees
Click here for fee information
Aged 19 and over? Click here to find out about our financial support available

Units and Structure

  • Cisco IT Essentials
  • Customer Care in ICT
  • Health and Safety in ICT
  • Technical Advice and Guidance
  • Technical Fault Diagnosis
  • Testing ICT systems

Entry Requirements

You'll need to have:

  • A good working knowledge of computers
  • Skills in using Microsoft Office applications (to at least level 1 standard)
  • Good comprehension of English to at least level 2 standard (this will be assessed via a diagnostic test)

For equivalent qualifications see our Entry Requirements Explained page.

Tutors and Student Support

Student Support and Facilities

As a student, you’ll have access to a wide range of facilities, services and support, including:

  • Step outside the classroom  and access our state of the art facilities as well as 3 huge Learning Resource Centres with thousands of resources to use
  • With hands-on experience you’ll be prepared for employment with a competitive edge.
  • A dedicated impartial careers advice team to help you on your future path
  • Our wide range of courses means that we can offer the right paths to get you where you need to be
  • Our Hub campus is right in the heart of the town centre meaning you can find your way to us easily
  • Outstanding student support throughout your studies with us.

More about this course...

This course is the best first step towards a career in IT. I searched and pondered many ways into the wonderful world of IT and then I spoke to the Tutor, who is a true professional and a great team player, always there to help and encourage a different outlook on problem solving. The course is a solid, broad foundation in software and hardware with realistic and achievable goals.

Around half way through the course the advice was to start applying for jobs, so with the help of the College’s Careers Team, I crafted a CV and hit the job market. I am now the IT Administrator at a multinational manufacturing company, and loving every day of it! Supporting around a hundred users from desktop support to server database and project management.

I can say without doubt this would not be the case without the course.

Lee, IT Administrator, and former student

Just landed myself a job as an IT Engineer thanks to doing this course last year

Marc, Former student

I will never forget this course, it changed my life. I hated my previous career choice and decided to give it a try. I got a job halfway through the year and am now a network engineer and I am loving it!

Anthony, Former student

Talented Athlete Scholarship Scheme

We're proud to be able to offer Dual Career Accreditation via the Talented Athlete Scholarship Scheme. This is a Sport England funded partnership between athletes, education institutions, and national governing bodies of sport.

The Scheme helps athletes in education – aged 16-plus – to get the very best from their sporting and academic careers without having to choose between the two.

Click here to find out more about TASS

Talented Athlete Scholarship Scheme logo

Apply or Enquire

Want to know more or chat to us?

Have any further questions about this course? You can contact someone specifically about it by using the details below or filling in the enquiry form.

Pam Gascoigne
01302 553928
pam.gascoigne@don.ac.uk

Make an enquiry

Course Enquiry Form (Generic Infocentre)
Please check this is correct and change your date of birth if required.
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You can contact the enquiries team if you'd like to change or remove your enquiry. Via email on info.centre@don.ac.uk or telephone 0800 358 7575.

Want to apply for this course?

You'll need to have:

  • A good working knowledge of computers
  • Skills in using Microsoft Office applications (to at least level 1 standard)
  • Good comprehension of English to at least level 2 standard (this will be assessed via a diagnostic test)

For equivalent qualifications see our Entry Requirements Explained page.


GCSE Grades are changing from 2017. Need to know more? Click here for information.

Application & Enrolment

To apply for this course, please complete our online application form or download a printable form.

Apply Now