• Course
  • Units and
  • Entry
  • Student

Course Overview

Workplace learning will promote ‘in work’ progression of employed individuals with low skills via work related skills training providing provision that will raise their attainment, enabling to improve their employment status and move on to undertake higher level qualifications.

Level 2
Awarding Body
City & Guilds
Course Fees
Click here for fee information
Aged 19 and over? Click here to find out about our financial support available

Units and Structure

To achieve the full qualification candidates must attain a minimum of 37 credits in total.

This comprises:

  • All of the mandatory units (11 credits).
  • A minimum of 7 credits from Section A.
  • The remaining 19 credits from either section A or B


  • 101 – Maintain a safe, hygienic and secure working environment.
  • 104 – Work effectively as part of a hospitality team.
  • 201 – Give customers a positive impression of yourself and your organisation.


211 – Prepare and clear the bar area.

212 – Serve alcoholic and soft drinks.

213 – Prepare and serve cocktails

214 – Prepare and serve wines.

217 – Prepare and serve dispensed and instant hot drinks.

218 – Prepare and serve hot drinks using specialist equipment.


215 – Maintain cellars and kegs.

216 – Clean drinks dispense lines.

219 – Receive, store and issue drinks stock.

261 – Resolve customer service problems (ICS).

273 – Promote additional services or products to customers (ICS)

274 – Deal with customers across a language divide (ICS).

275 – Maintain customer service through effective handover (ICS).

205 – Maintain and deal with payments.

??? – Employment rights and responsibilities

Entry Requirements

You'll need to have:

There are no formal entry requirements.

For equivalent qualifications see our Entry Requirements Explained page.

Tutors and Student Support

Student Support and Facilities

As a student, you’ll have access to a wide range of facilities, services and support, including:

  • Step outside the classroom  and access our state of the art facilities as well as 3 huge Learning Resource Centres with thousands of resources to use
  • With hands-on experience you’ll be prepared for employment with a competitive edge.
  • A dedicated impartial careers advice team to help you on your future path
  • Our wide range of courses means that we can offer the right paths to get you where you need to be
  • Our Hub campus is right in the heart of the town centre meaning you can find your way to us easily
  • Outstanding student support throughout your studies with us.

Talented Athlete Scholarship Scheme

We're proud to be able to offer Dual Career Accreditation via the Talented Athlete Scholarship Scheme. This is a Sport England funded partnership between athletes, education institutions, and national governing bodies of sport.

The Scheme helps athletes in education – aged 16-plus – to get the very best from their sporting and academic careers without having to choose between the two.

Click here to find out more about TASS

Talented Athlete Scholarship Scheme logo

Apply or Enquire

Want to know more or chat to us?

Have any further questions about this course? You can contact someone specifically about it by using the details below or filling in the enquiry form.

Workforce Development Team
01302 553757

Make an enquiry

Course Enquiry Form
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You can contact the enquiries team if you'd like to change or remove your enquiry. Via email on info.centre@don.ac.uk or telephone 0800 358 7575.

Want to apply for this course?

You'll need to have:

There are no formal entry requirements.

For equivalent qualifications see our Entry Requirements Explained page.

GCSE Grades are changing from 2017. Need to know more? Click here for information.

Application & Enrolment

To apply for this course, please complete our online application form or download a printable form.

Apply Now