• Course
    Overview
  • Units and
    Structure
  • Entry
    Requirements
  • Student
    Support

Course Overview

Workplace learning will promote ‘in work’ progression of employed individuals with low skills via work related skills training providing provision that will raise their attainment, enabling to improve their employment status and move on to undertake higher level qualifications.

Level
Level 2
Awarding Body
NCFE
Course Fees
Click here for fee information
Aged 19 and over? Click here to find out about our financial support available

Units and Structure

This qualification introduces candidates to:

Understanding the organisation:

  • Factors effecting an organisation and the customer service role
  • Employee rights and responsibilities and organisational procedures
  • Career pathways in customer service
  • How employees are supported in their role
  • Understanding policies and procedures

Prepare to deliver excellent customer service:

  • The principles of customer service in an organisation
  • How Customers’ needs and expectations are identified
  • How to balance customer expectations against the organisations offer
  • How complaints are handled
  • Legislation relating to customer service

Communication on the customer service role :

  • Communicating with customers
  • Handling customer service information
  • Working as a team
  • Meeting the needs of a diverse range of customers
  • Promoting and evaluating product and services

OUTLINE PROGRAMME

Successful completion of the training programme and assessment will enable learners to understand:

  • Employee rights and responsibilities
  • Career pathways in customer service
  • Communicating with customers
  • Promoting goods and services
  • Working as a team.

Entry Requirements

You'll need to have:

There are no formal entry requirements for this qualification. An application must be submitted and will be reviewed by the delivery team prior to enrolment.


For equivalent qualifications see our Entry Requirements Explained page.

Tutors and Student Support

Student Support and Facilities

As a student, you’ll have access to a wide range of facilities, services and support, including:

  • Step outside the classroom  and access our state of the art facilities as well as 3 huge Learning Resource Centres with thousands of resources to use
  • With hands-on experience you’ll be prepared for employment with a competitive edge.
  • A dedicated impartial careers advice team to help you on your future path
  • Our wide range of courses means that we can offer the right paths to get you where you need to be
  • Our Hub campus is right in the heart of the town centre meaning you can find your way to us easily
  • Outstanding student support throughout your studies with us.

Apply or Enquire

Want to know more or chat to us?

Have any further questions about this course? You can contact someone specifically about it by using the details below or filling in the enquiry form.

Workforce Development Team
01302 553757
wfd.admin@don.ac.uk

Make an enquiry

Course Enquiry Form (Generic Infocentre)
Please check this is correct and change your date of birth if required.
Please include post code
You can contact the enquiries team if you'd like to change or remove your enquiry. Via email on info.centre@don.ac.uk or telephone 0800 358 7575.

Want to apply for this course?

You'll need to have:

There are no formal entry requirements for this qualification. An application must be submitted and will be reviewed by the delivery team prior to enrolment.


For equivalent qualifications see our Entry Requirements Explained page.


GCSE Grades are changing from 2017. Need to know more? Click here for information.

Application & Enrolment

To apply for this course, please complete our online application form or download a printable form.

Apply Now