Course Overview
Workplace learning will promote ‘in work’ progression of employed individuals with low skills via work related skills training providing provision that will raise their attainment, enabling to improve their employment status and move on to undertake higher level qualifications.
- Level
- Level 2
- Awarding Body
- NCFE
- Course Fees
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Click here for fee information
Aged 19 and over? Click here to find out about our financial support available
Units and Structure
This qualification introduces candidates to:
Understanding the organisation:
- Factors effecting an organisation and the customer service role
- Employee rights and responsibilities and organisational procedures
- Career pathways in customer service
- How employees are supported in their role
- Understanding policies and procedures
Prepare to deliver excellent customer service:
- The principles of customer service in an organisation
- How Customers’ needs and expectations are identified
- How to balance customer expectations against the organisations offer
- How complaints are handled
- Legislation relating to customer service
Communication on the customer service role :
- Communicating with customers
- Handling customer service information
- Working as a team
- Meeting the needs of a diverse range of customers
- Promoting and evaluating product and services
OUTLINE PROGRAMME
Successful completion of the training programme and assessment will enable learners to understand:
- Employee rights and responsibilities
- Career pathways in customer service
- Communicating with customers
- Promoting goods and services
- Working as a team.
Entry Requirements
You'll need to have:
There are no formal entry requirements for this qualification. An application must be submitted and will be reviewed by the delivery team prior to enrolment.
For equivalent qualifications see our Entry Requirements Explained page.
Tutors and Student Support
Student Support and Facilities
As a student, you’ll have access to a wide range of facilities, services and support, including:
- Step outside the classroom and access our state of the art facilities as well as 3 huge Learning Resource Centres with thousands of resources to use
- With hands-on experience you’ll be prepared for employment with a competitive edge.
- A dedicated impartial careers advice team to help you on your future path
- Our wide range of courses means that we can offer the right paths to get you where you need to be
- Our Hub campus is right in the heart of the town centre meaning you can find your way to us easily
- Outstanding student support throughout your studies with us.
Apply or Enquire
Want to know more or chat to us?
Have any further questions about this course? You can contact someone specifically about it by using the details below or filling in the enquiry form.
Workforce Development Team
01302 553757
wfd.admin@don.ac.uk
Make an enquiry
Want to apply for this course?
You'll need to have:
There are no formal entry requirements for this qualification. An application must be submitted and will be reviewed by the delivery team prior to enrolment.
For equivalent qualifications see our Entry Requirements Explained page.
GCSE Grades are changing from 2017. Need to know more? Click here for information.
Application & Enrolment
To apply for this course, please complete our online application form or download a printable form.
Apply Now