Workbased Food and Beverage Service Level 2

Units and Structure

To achieve the full qualification candidates must attain a minimum of 37 credits in total.

This comprises:

All of the mandatory units (15 Credits)

A minimum of 3 credits from section A.

A minimum of 3 credits from section B.

The remaining 16 credits from either section A, B or C.

MANDATORY UNITS

• 101 – Maintain a safe, hygienic and secure working environment.
• 104 – Work effectively as part of a hospitality team.
• 201 – Give customers a positive impression of yourself and your organisation (ICS).
• 204 –Maintain food safety when storing, holding and serving food.

SECTION A FOOD SERVICE OPTION UNITS

• 110 – Provide a counter and takeaway service.
• 207 – Serve food at the table.
• 208 – Provide a silver service.
• 209 – Provide a buffet and carvery service.

SECTION B BEVERAGE SERVICE OPTIONAL UNITS

• 212 – Serve alcoholic and soft drinks.
• 213 – Prepare and serve cocktails.
• 214 – Prepare and serve wines.
• 217 – Prepare and serve dispensed and instant hot drinks.
• 218 – Prepare and serve hot drinks using specialist equipment.

SECTION C OPTIONAL UNITS

• 109 – Prepare and clear areas for counter and takeaway service.
• 206 – Prepare and clear areas for table service.
• 211 – Prepare and clear the bag area.
• 215 – Maintain cellars and kegs.
• 216 – Clean drinks dispense lines.
• 219 – Receive, store and issue drinks stock.
• 261 – Resolve customer service problems (ICS).
• 273 – Promote additional services or products to customers (ICS).
• 274 – Deal with customers across a language divide (ICS).
• 275 – Maintain customer service through effective handover (ICS).
• 205 – Maintain and deal with payments.
• ??? – Employment rights and responsibilities.

Entry Requirements

You'll need to have:

There are no formal entry requirements.

For equivalent qualifications see our Entry Requirements Explained page.

Tutors and Student Support

Student Support and Facilities

As a student, you’ll have access to a wide range of facilities, services and support, including:

• Step outside the classroom  and access our state of the art facilities as well as 3 huge Learning Resource Centres with thousands of resources to use
• With hands-on experience you’ll be prepared for employment with a competitive edge.
• A dedicated impartial careers advice team to help you on your future path
• Our wide range of courses means that we can offer the right paths to get you where you need to be
• Our Hub campus is right in the heart of the town centre meaning you can find your way to us easily
• Outstanding student support throughout your studies with us.