• Course
    Overview
  • Units and
    Structure
  • Entry
    Requirements
  • Student
    Support

Course Overview

Workplace learning will promote ‘in work’ progression of employed individuals with low skills via work related skills training providing provision that will raise their attainment, enabling to improve their employment status and move on to undertake higher level qualifications.

Level
Level 2
Awarding Body
City & Guilds
Course Fees
Click here for fee information
Aged 19 and over? Click here to find out about our financial support available

Units and Structure

To achieve the full qualification candidates must attain a minimum of 37 credits in total.

This comprises:

All of the mandatory units (15 Credits)

A minimum of 3 credits from section A.

A minimum of 3 credits from section B.

The remaining 16 credits from either section A, B or C.

MANDATORY UNITS

  • 101 – Maintain a safe, hygienic and secure working environment.
  • 104 – Work effectively as part of a hospitality team.
  • 201 – Give customers a positive impression of yourself and your organisation (ICS).
  • 204 –Maintain food safety when storing, holding and serving food.

SECTION A FOOD SERVICE OPTION UNITS

  • 110 – Provide a counter and takeaway service.
  • 207 – Serve food at the table.
  • 208 – Provide a silver service.
  • 209 – Provide a buffet and carvery service.

SECTION B BEVERAGE SERVICE OPTIONAL UNITS

  • 212 – Serve alcoholic and soft drinks.
  • 213 – Prepare and serve cocktails.
  • 214 – Prepare and serve wines.
  • 217 – Prepare and serve dispensed and instant hot drinks.
  • 218 – Prepare and serve hot drinks using specialist equipment.

SECTION C OPTIONAL UNITS

  • 109 – Prepare and clear areas for counter and takeaway service.
  • 206 – Prepare and clear areas for table service.
  • 211 – Prepare and clear the bag area.
  • 215 – Maintain cellars and kegs.
  • 216 – Clean drinks dispense lines.
  • 219 – Receive, store and issue drinks stock.
  • 261 – Resolve customer service problems (ICS).
  • 273 – Promote additional services or products to customers (ICS).
  • 274 – Deal with customers across a language divide (ICS).
  • 275 – Maintain customer service through effective handover (ICS).
  • 205 – Maintain and deal with payments.
  • ??? – Employment rights and responsibilities.

Entry Requirements

You'll need to have:

There are no formal entry requirements.


For equivalent qualifications see our Entry Requirements Explained page.

Tutors and Student Support

Student Support and Facilities

As a student, you’ll have access to a wide range of facilities, services and support, including:

  • Step outside the classroom  and access our state of the art facilities as well as 3 huge Learning Resource Centres with thousands of resources to use
  • With hands-on experience you’ll be prepared for employment with a competitive edge.
  • A dedicated impartial careers advice team to help you on your future path
  • Our wide range of courses means that we can offer the right paths to get you where you need to be
  • Our Hub campus is right in the heart of the town centre meaning you can find your way to us easily
  • Outstanding student support throughout your studies with us.

Apply or Enquire

Want to know more or chat to us?

Have any further questions about this course? You can contact someone specifically about it by using the details below or filling in the enquiry form.

Workforce Development Team
01302 553757
wfd.admin@don.ac.uk

Make an enquiry

Course Enquiry Form
Please check this is correct and change your date of birth if required.
Please include post code

Want to apply for this course?

You'll need to have:

There are no formal entry requirements.


For equivalent qualifications see our Entry Requirements Explained page.


GCSE Grades are changing from 2017. Need to know more? Click here for information.

Application & Enrolment

To apply for this course, please complete our online application form or download a printable form.

Apply Now