Workbased Front of House Reception Level 2

Units and Structure

To achieve the full qualification candidates must attain a minimum of 37 credits. You must achieve all 3 mandatory units (11 credits). The rest can be chosen from the optional units (26 credits).

MANDATORY UNITS

• Maintenance of a safe, hygienic and secure working environment
• Work effectively as part of a hospitality team
• Give customers a positive impression of yourself and your organisation

OPTIONAL UNITS

• Deal with communications as part of the reception functions
• Deal with the arrival of customers
• Deal with bookings
• Prepare customer accounts and deal with departures
• Provide tourism information services to customers
• Produce documents in a business environment
• Use office equipment
• Communicate in a business environment
• Handle mail and book external services
• Provide reception services
• Store and retrieve information
• Resolve customer service problems
• Promote additional services or products to customers
• Deal with customers across a language divide
• Maintain customer service through effective handover
• Maintain and deal with payments
• Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector

Entry Requirements

You'll need to have:

There are no formal entry requirements.

For equivalent qualifications see our Entry Requirements Explained page.

Tutors and Student Support

Student Support and Facilities

As a student, you’ll have access to a wide range of facilities, services and support, including:

• Step outside the classroom  and access our state of the art facilities as well as 3 huge Learning Resource Centres with thousands of resources to use
• With hands-on experience you’ll be prepared for employment with a competitive edge.
• A dedicated impartial careers advice team to help you on your future path
• Our wide range of courses means that we can offer the right paths to get you where you need to be
• Our Hub campus is right in the heart of the town centre meaning you can find your way to us easily
• Outstanding student support throughout your studies with us.