Course Overview
Workplace learning will promote ‘in work’ progression of employed individuals with low skills via work related skills training providing provision that will raise their attainment, enabling to improve their employment status and move on to undertake higher level qualifications.
- Level
- Level 2
- Awarding Body
- City & Guilds
- Course Fees
-
Click here for fee information
Aged 19 and over? Click here to find out about our financial support available
Units and Structure
To achieve the full qualification candidates must attain a minimum of 37 credits. You must achieve all 3 mandatory units (11 credits). The rest can be chosen from the optional units (26 credits).
MANDATORY UNITS
- Maintenance of a safe, hygienic and secure working environment
- Work effectively as part of a hospitality team
- Give customers a positive impression of yourself and your organisation
OPTIONAL UNITS
- Deal with communications as part of the reception functions
- Deal with the arrival of customers
- Deal with bookings
- Prepare customer accounts and deal with departures
- Provide tourism information services to customers
- Produce documents in a business environment
- Use office equipment
- Communicate in a business environment
- Handle mail and book external services
- Provide reception services
- Store and retrieve information
- Resolve customer service problems
- Promote additional services or products to customers
- Deal with customers across a language divide
- Maintain customer service through effective handover
- Maintain and deal with payments
- Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector
Entry Requirements
You'll need to have:
There are no formal entry requirements.
For equivalent qualifications see our Entry Requirements Explained page.
EU students: From January 2021, how you apply for a course will change. For more information, read the UK Government's guide for the UK points-based immigration system for EU students (pdf).
Tutors and Student Support
Student Support and Facilities
As a student, you’ll have access to a wide range of facilities, services and support, including:
- Step outside the classroom and access our state of the art facilities as well as 3 huge Learning Resource Centres with thousands of resources to use
- With hands-on experience you’ll be prepared for employment with a competitive edge.
- A dedicated impartial careers advice team to help you on your future path
- Our wide range of courses means that we can offer the right paths to get you where you need to be
- Our Hub campus is right in the heart of the town centre meaning you can find your way to us easily
- Outstanding student support throughout your studies with us.
Apply or Enquire
Want to know more or chat to us?
Have any further questions about this course? You can contact someone specifically about it by using the details below or filling in the enquiry form.
Student Services
0800 358 7575
infocentre@don.ac.uk
Make an enquiry
Want to apply for this course?
You'll need to have:
There are no formal entry requirements.
For equivalent qualifications see our Entry Requirements Explained page.
EU students: From January 2021, how you apply for a course will change. For more information, read the UK Government's guide for the UK points-based immigration system for EU students (pdf).
Application & Enrolment
To apply for this course, please complete our online application form or download a printable form.
Apply Now