• Course
    Overview
  • Units and
    Structure
  • Entry
    Requirements
  • Student
    Support

Course Overview

Workplace learning will promote ‘in work’ progression of employed individuals with low skills via work related skills training providing provision that will raise their attainment, enabling to improve their employment status and move on to undertake higher level qualifications.

Level
Level 2
Awarding Body
City & Guilds
Course Fees
Click here for fee information
Aged 19 and over? Click here to find out about our financial support available

Units and Structure

You must achieve 62 credits from the units below:

MANDATORY UNITS

  • Maintenance of a safe, hygienic and secure working environment
  • Working effectively as part as a hospitality team
  • Give customers a positive impression of yourself and your organisation

OPTIONAL UNITS

  • Maintain food safety when storing, preparing and cooking food
  • Maintain food safety when storing, holding and serving food
  • Prepare and clear areas for counter and takeaway service
  • Provide a counter and takeaway service
  • Serve food at the table
  • Provide a silver service
  • Convert a room for dining
  • Provide a buffet and carvery service
  • Prepare and clear the bar area
  • Serve alcoholic and soft drinks
  • Prepare and serve cocktails
  • Prepare and serve wines
  • Maintain cellars and kegs
  • Clean drink dispense lines
  • Prepare and serve dispensed and instant hot drinks
  • Prepare and serve hot drinks using specialist equipment
  • Receive, store and issue drinks stock
  • Prepare and finish simple salad and fruit dishes
  • Prepare and cook fish
  • Prepare and cook meat and poultry
  • Complete kitchen documentation
  • Prepare and present food and cold presentation
  • Produce basic fish dishes
  • Produce basic vegetables dishes
  • Produce basic rice, pulse and grain dishes
  • Produce basic pasta dishes
  • Produce basic egg dishes
  • Collect linen and make beds
  • Clean windows from the inside
  • Cleaning and servicing a range od housekeeping areas
  • Use of different chemicals and equipment in housekeeping
  • Maintain housekeeping supplies
  • Providing linen service
  • Carry out periodic room servicing and deep cleaning
  • Deal with arrival of customers
  • Deal with bookings
  • Prepare customer accounts and deal with departures
  • Deal with communications as part of the reception function
  • Produce documents in a business environment
  • Use office equipment
  • Handle mail and book external services
  • Provide reception services
  • Store and retrieve information
  • Provide tourism information services to customers
  • Resolve customer service problems
  • Promote additional services or products to customers
  • Deal with customers across a language divide
  • Maintain customer service through effective handover
  • Maintain and deal with payments
  • Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector
  • Clean, maintain and protect semi-hard and hard floors
  • Set up and close kitchen
  • Prepare hot and cold sandwiches
  • Prepare and clear areas for table service

Entry Requirements

You'll need to have:

There are no formal entry requirements.


For equivalent qualifications see our Entry Requirements Explained page.

Tutors and Student Support

Student Support and Facilities

As a student, you’ll have access to a wide range of facilities, services and support, including:

  • Step outside the classroom  and access our state of the art facilities as well as 3 huge Learning Resource Centres with thousands of resources to use
  • With hands-on experience you’ll be prepared for employment with a competitive edge.
  • A dedicated impartial careers advice team to help you on your future path
  • Our wide range of courses means that we can offer the right paths to get you where you need to be
  • Our Hub campus is right in the heart of the town centre meaning you can find your way to us easily
  • Outstanding student support throughout your studies with us.

Talented Athlete Scholarship Scheme

We're proud to be able to offer Dual Career Accreditation via the Talented Athlete Scholarship Scheme. This is a Sport England funded partnership between athletes, education institutions, and national governing bodies of sport.

The Scheme helps athletes in education – aged 16-plus – to get the very best from their sporting and academic careers without having to choose between the two.

Click here to find out more about TASS

Talented Athlete Scholarship Scheme logo

Apply or Enquire

Want to know more or chat to us?

Have any further questions about this course? You can contact someone specifically about it by using the details below or filling in the enquiry form.

Workforce Development Team
01302 553757
wfd.admin@don.ac.uk

Make an enquiry

Course Enquiry Form
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You can contact the enquiries team if you'd like to change or remove your enquiry. Via email on info.centre@don.ac.uk or telephone 0800 358 7575.

Want to apply for this course?

You'll need to have:

There are no formal entry requirements.


For equivalent qualifications see our Entry Requirements Explained page.


GCSE Grades are changing from 2017. Need to know more? Click here for information.

Application & Enrolment

To apply for this course, please complete our online application form or download a printable form.

Apply Now