Workbased Hospitality Services Level 2

Units and Structure

You must achieve 62 credits from the units below:

MANDATORY UNITS

• Maintenance of a safe, hygienic and secure working environment
• Working effectively as part as a hospitality team
• Give customers a positive impression of yourself and your organisation

OPTIONAL UNITS

• Maintain food safety when storing, preparing and cooking food
• Maintain food safety when storing, holding and serving food
• Prepare and clear areas for counter and takeaway service
• Provide a counter and takeaway service
• Serve food at the table
• Provide a silver service
• Convert a room for dining
• Provide a buffet and carvery service
• Prepare and clear the bar area
• Serve alcoholic and soft drinks
• Prepare and serve cocktails
• Prepare and serve wines
• Maintain cellars and kegs
• Clean drink dispense lines
• Prepare and serve dispensed and instant hot drinks
• Prepare and serve hot drinks using specialist equipment
• Receive, store and issue drinks stock
• Prepare and finish simple salad and fruit dishes
• Prepare and cook fish
• Prepare and cook meat and poultry
• Complete kitchen documentation
• Prepare and present food and cold presentation
• Produce basic fish dishes
• Produce basic vegetables dishes
• Produce basic rice, pulse and grain dishes
• Produce basic pasta dishes
• Produce basic egg dishes
• Collect linen and make beds
• Clean windows from the inside
• Cleaning and servicing a range od housekeeping areas
• Use of different chemicals and equipment in housekeeping
• Maintain housekeeping supplies
• Providing linen service
• Carry out periodic room servicing and deep cleaning
• Deal with arrival of customers
• Deal with bookings
• Prepare customer accounts and deal with departures
• Deal with communications as part of the reception function
• Produce documents in a business environment
• Use office equipment
• Handle mail and book external services
• Provide reception services
• Store and retrieve information
• Provide tourism information services to customers
• Resolve customer service problems
• Promote additional services or products to customers
• Deal with customers across a language divide
• Maintain customer service through effective handover
• Maintain and deal with payments
• Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector
• Clean, maintain and protect semi-hard and hard floors
• Set up and close kitchen
• Prepare hot and cold sandwiches
• Prepare and clear areas for table service

Entry Requirements

You'll need to have:

There are no formal entry requirements.

For equivalent qualifications see our Entry Requirements Explained page.

Tutors and Student Support

Student Support and Facilities

As a student, you’ll have access to a wide range of facilities, services and support, including:

• Step outside the classroom  and access our state of the art facilities as well as 3 huge Learning Resource Centres with thousands of resources to use
• With hands-on experience you’ll be prepared for employment with a competitive edge.
• A dedicated impartial careers advice team to help you on your future path
• Our wide range of courses means that we can offer the right paths to get you where you need to be
• Our Hub campus is right in the heart of the town centre meaning you can find your way to us easily
• Outstanding student support throughout your studies with us.