• Course
    Overview
  • Units and
    Structure
  • Entry
    Requirements
  • Student
    Support

Course Overview

Workplace learning will promote ‘in work’ progression of employed individuals with low skills via work related skills training providing provision that will raise their attainment, enabling to improve their employment status and move on to undertake higher level qualifications.

Level
Level 3
Awarding Body
City & Guilds
Course Fees
Click here for fee information
Aged 19 and over? Click here to find out about our financial support available

Units and Structure

MANDATORY UNITS

  • Contribute to the control of resources
  • Provide leadership for your team
  • Maintain the health, hygiene, safety and security of the working environment
  • Lead a team to improve customer service
  • Develop productive working relationships with colleagues

OPTIONAL UNITS

  • Supervise food services
  • Supervise drink services
  • Supervise Housekeeping Services
  • Supervise Portering and Concierge units
  • Supervise reception services
  • Supervise reservations and bookings services
  • Supervise food production operations
  • Supervise functions
  • Provide learning opportunities for colleagues
  • Supervise off-site food delivery services
  • Supervise cellar and drink storage operations
  • Manage the receipt, storage or dispatch of goods
  • Supervise the wine store/cellar and dispense counter
  • Supervise vending services
  • Supervise linen services
  • Supervise the use of technological equipment in hospitality services
  • Supervise practices for handling payments
  • Contribute to the development of a wine list
  • Manage the environmental impact of work
  • Contribute to the selection of staff for activities
  • Ensure food safety practices are followed in the preparation and serving of food and drink
  • Lead meetings
  • Contribute to promoting hospitality services and products
  • Contribute to the development of recipes and menus
  • Monitor and solve customer service problems
  • Improve the customer relationship

Entry Requirements

You'll need to have:

There are no formal entry requirements.


For equivalent qualifications see our Entry Requirements Explained page.

Tutors and Student Support

Student Support and Facilities

As a student, you’ll have access to a wide range of facilities, services and support, including:

  • Step outside the classroom  and access our state of the art facilities as well as 3 huge Learning Resource Centres with thousands of resources to use
  • With hands-on experience you’ll be prepared for employment with a competitive edge.
  • A dedicated impartial careers advice team to help you on your future path
  • Our wide range of courses means that we can offer the right paths to get you where you need to be
  • Our Hub campus is right in the heart of the town centre meaning you can find your way to us easily
  • Outstanding student support throughout your studies with us.

Talented Athlete Scholarship Scheme

We're proud to be able to offer Dual Career Accreditation via the Talented Athlete Scholarship Scheme. This is a Sport England funded partnership between athletes, education institutions, and national governing bodies of sport.

The Scheme helps athletes in education – aged 16-plus – to get the very best from their sporting and academic careers without having to choose between the two.

Click here to find out more about TASS

Talented Athlete Scholarship Scheme logo

Apply or Enquire

Want to know more or chat to us?

Have any further questions about this course? You can contact someone specifically about it by using the details below or filling in the enquiry form.

Workforce Development Team
01302 553757
wfd.admin@don.ac.uk

Make an enquiry

Course Enquiry Form
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You can contact the enquiries team if you'd like to change or remove your enquiry. Via email on info.centre@don.ac.uk or telephone 0800 358 7575.

Want to apply for this course?

You'll need to have:

There are no formal entry requirements.


For equivalent qualifications see our Entry Requirements Explained page.


GCSE Grades are changing from 2017. Need to know more? Click here for information.

Application & Enrolment

To apply for this course, please complete our online application form or download a printable form.

Apply Now