Workbased Hospitality Supervision and Leadership Level 3

Units and Structure

MANDATORY UNITS

• Contribute to the control of resources
• Provide leadership for your team
• Maintain the health, hygiene, safety and security of the working environment
• Lead a team to improve customer service
• Develop productive working relationships with colleagues

OPTIONAL UNITS

• Supervise food services
• Supervise drink services
• Supervise Housekeeping Services
• Supervise Portering and Concierge units
• Supervise reception services
• Supervise reservations and bookings services
• Supervise food production operations
• Supervise functions
• Provide learning opportunities for colleagues
• Supervise off-site food delivery services
• Supervise cellar and drink storage operations
• Manage the receipt, storage or dispatch of goods
• Supervise the wine store/cellar and dispense counter
• Supervise vending services
• Supervise linen services
• Supervise the use of technological equipment in hospitality services
• Supervise practices for handling payments
• Contribute to the development of a wine list
• Manage the environmental impact of work
• Contribute to the selection of staff for activities
• Ensure food safety practices are followed in the preparation and serving of food and drink
• Lead meetings
• Contribute to promoting hospitality services and products
• Contribute to the development of recipes and menus
• Monitor and solve customer service problems
• Improve the customer relationship

Entry Requirements

You'll need to have:

There are no formal entry requirements.

For equivalent qualifications see our Entry Requirements Explained page.

Tutors and Student Support

Student Support and Facilities

As a student, you’ll have access to a wide range of facilities, services and support, including:

• Step outside the classroom  and access our state of the art facilities as well as 3 huge Learning Resource Centres with thousands of resources to use
• With hands-on experience you’ll be prepared for employment with a competitive edge.
• A dedicated impartial careers advice team to help you on your future path
• Our wide range of courses means that we can offer the right paths to get you where you need to be
• Our Hub campus is right in the heart of the town centre meaning you can find your way to us easily
• Outstanding student support throughout your studies with us.