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Customer Service Apprenticeships

Enquire about this Apprenticeship

Apprentices learn on the job, building up knowledge and skills, gaining recognized qualifications and earning money all at the same time.

You will be employed, working in a customer facing environment and are paid a minimum of the National Minimum Apprenticeship Wage.

You will work towards a Vocational Qualification, Technical Certificate, Functional Skills, Employer Rights and Responsibilities.

Once fully qualified, you can use your skills to work as:

  • Customer Service Advisor
  • Receptionist
  • Call Centre Personnel
  • Management

A wide variety of skills are needed for the Customer Service Apprenticeship, including identifying customers and what they value, patience, commitment to work, not being judgemental and an excellent telephone manner.

Apprenticeship Fees

Any fees incurred in the Apprenticeship framework are payable by the employer.

Please contact us for more information apprenticeships@don.ac.uk.

Apprenticeship Levy

In spring 2017 the way the government funds apprenticeships in England is changing. Some employers will be required to contribute to a new apprenticeship levy, and there will be changes to the funding for apprenticeship training for all employers.

The apprenticeship levy will be introduced on 6 April 2017. The levy requires all employers operating in the UK, with a pay bill over £3 million each year, to invest in apprenticeships.

For more information about how these changes will affect your business please contact apprenticeships@don.ac.uk or visit the Government website.

  • Duration

    12-18 months per level

Qualifications  included in the Apprenticeship framework are

NVQ Certificate in Customer Service at Level 2 or 3

Certificate in Customer Service at Level 2 or 3

Functional Skills in Maths, English and ICT at Level 1 or 2

Employer Rights and Responsibilities

Entry assessments are required for all candidates.

Employers may have their own entry requirements and some prefer learners to have GCSE grades C/D in Maths and English.


Enquire about this Apprenticeship

Please use the following links to make an enquiry about this course.

Make an enquiry Call 0800 358 7979

Information for EU Students

From January 2021, how you apply for a course will change. For more information, read the UK Government's guide for the UK points-based immigration system for EU students (pdf).

Visit our International pages for more information and contact details