Apprenticeships are work-based courses which involve learning and gaining qualifications while working for an employer. An apprentice works at the employer’s premises, gaining practical experience and skills while working towards a qualification which is relevant to their job.
A hospitality team member can work in a range of establishments, for example bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.
Specialist areas in hospitality include:
• Food and beverage service
• Serving alcoholic beverages
• Food preparation
• Concierge and guest services
• Conference and banqueting.
The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.
Typically, this apprenticeship will take 15 months to complete.
Learners will attend North Lindsey College for taught sessions, excluding half terms and holidays. In total, learners have to spend 20% of their time on programme completing Off-The-Job training, this includes their block release. Apprentices will be supported by 1:1 meetings in the workplace by their dedicated Programme Tutor. Additional learning resources and information will be made available online to ensure a fully blended learning experience.
All apprentices must undertake an independent end-point assessment which is an assessment of the knowledge, skills and behaviours that have been learnt throughout the apprenticeship. The purpose of the assessment is to make sure the apprentice meets the standard set by employers and are fully competent in the occupation.
Employers will set their own entry requirements in order to start on this apprenticeship. However, the candidate will be required to successfully achieve qualifications at level 1 in English and Mathematics and also to have taken
examinations at level 2, for both subjects, within the period of