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L3 Customer Service Specialist Apprenticeship Standard

Enquire about this Apprenticeship

A professional for direct customer support within all sectors and organisation types The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems.

As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service.

Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment, including contact centres, retail, webchat, service industry or any customer service point.


  • Duration

    This apprenticeship has a typical duration of 15-18 months.

Learners will attend North Lindsey College on day release for taught sessions, excluding half terms and holidays. In total, learners have to spend 20% of their time on programme completing Off-The-Job training, this includes their block release. Apprentices will be supported by 1:1 meetings in the workplace by their dedicated Programme Tutor. Additional learning resources and information will be made available online to ensure a fully blended learning experience.

All apprentices must undertake an independent end-point assessment which is an assessment of the knowledge, skills and behaviours that have been learnt throughout the apprenticeship. The purpose of the assessment is to make sure the apprentice meets the standard set by employers and are fully competent in the occupation.

Individual employers will set the selection criteria for their apprentices. Most candidates will have achieved grade C or above in English and Maths at Level 2 prior to commencement of apprenticeship.

 

Enquire about this Apprenticeship

Please use the following links to make an enquiry about this course.

Make an enquiry Call 0800 358 7979

Course Fees

£4,000 - Apprenticeship Levy payers will pay the full cost from their levy: employers with 49 or less staff with an apprentice aged 16-18 years will pay no fees; all other employers will pay 5%.

If you are an employer with an annual wage bill of £3 million or more, you will pay into an apprenticeship levy. This levy is then used to pay for the full cost of the apprenticeship course which is £4,000. This figure is divided by the duration of the Apprenticeship and you will make monthly payments from your account directly to us.
There are incentives available if you are a small employer (under 50) and if you train/recruit a 16-18 year old.

Information for EU Students

From January 2021, how you apply for a course will change. For more information, read the UK Government's guide for the UK points-based immigration system for EU students (pdf).

Visit our International pages for more information and contact details