Supporting Customer Service Environment Level 2 City & Guilds


Course Description

The Supporting the customer service environment unit covers everything you need to know to deliver a great experience to customers - you'll learn how to recognise and meet customer needs, improve through customer feedback and promote products and services.


This course is a great introduction to working in a retail or customer service environment whether you would like an introduction to the fundamentals of good customer service or are looking to build on your current understanding of customer service.

Course Structure

  • 202 Supporting the customer service environment

Entry Requirements

There are no formal entry requirements. You will be asked to complete a free writing exercise as part of your application.

Course Progression Routes

Enhanced job prospects, or progression onto a level 2 or level 3 certificate in customer service .

Course Career Prospects

One of the best things about working in customer service is that it provides the learner with plenty of transferable skills. Communication skills and experience working with people are useful in almost any line of work so the job offers a whole range of opportunities for career progression, not directly linked to the customer service sector, including:

  • Sales Assistant
  • Receptionist
  • Call Centre Agent
  • Travel Agent
  • Checkout Operator
  • Cashier
  • Hospitality


If you are unsure about your career progression please contact the Careers Team.

Specific Course Information Contact

Maria Williams, email maria.williams@don.ac.uk or telephone 01302 553763

How to Apply

Download Application Form

To apply for this course, click here to download an application form. Completed forms should be returned to Centralised Admissions, Student Services, Doncaster College, FREEPOST RRBE CXT2 ZTGA, The Hub, Chappell Drive, Doncaster, DN1 2RF.


After returning the form, you will be asked to attend an interview.

For more advanced courses such as Degrees and HNC/Ds please click here.

For Postgraduate & Professional courses please click here.

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