Supporting Customer Service Environment Level 2 City & Guilds
The Supporting the customer service environment unit covers
everything you need to know to deliver a great experience to
customers - you'll learn how to recognise and meet customer needs,
improve through customer feedback and promote products and
This course is a great introduction to working in a retail or
customer service environment whether you would like an introduction
to the fundamentals of good customer service or are looking to
build on your current understanding of customer service.
- 202 Supporting the customer service environment
There are no formal entry requirements. You will be asked to
complete a free writing exercise as part of your application.
Course Progression Routes
Enhanced job prospects, or progression onto a level 2 or level 3
certificate in customer service .
Course Career Prospects
One of the best things about working in customer service is that
it provides the learner with plenty of transferable skills.
Communication skills and experience working with people are useful
in almost any line of work so the job offers a whole range of
opportunities for career progression, not directly linked to the
customer service sector, including:
- Sales Assistant
- Call Centre Agent
- Travel Agent
- Checkout Operator
If you are unsure about your career progression please contact the Careers Team.
How to Apply
To apply for this course, click here to
download an application form. Completed forms should be
returned to Centralised Admissions, Student Services,
Doncaster College, FREEPOST RRBE CXT2 ZTGA, The Hub, Chappell
Drive, Doncaster, DN1 2RF.
After returning the form, you will be asked to attend an
For more advanced courses such as Degrees and HNC/Ds please click here.
For Postgraduate & Professional courses please click here.