This course is for people who are in a caring role within the Health and Social Care sector. You may be employed full or part-time, paid or voluntary.
This qualification allows people to become more competent, confident in their work and will increase their value in the employment market. It will also enable candidates to progress to further education and training.
The level 1 NVQ in accommodation services is designed for anyone new to a role in hospitality with a specific interest in working in accommodation services.
This qualification is designed for Advice and Guidance working professionals within all sectors. There are options within the qualification to suit any level, from people working in an administrative role to those with a great deal of experience as advisors. They are suitable for anyone working with clients from diverse backgrounds and cultures, providing you with the ability to offer Advice and Guidance on a wide range of issues.
The City & Guilds Level 3 NVQ Certificate in Advice and Guidance qualification is a nationally recognised qualification based on industry standards and is suitable for those employees who undertake advice and guidance activities working directly with clients, disseminating information, advice, guidance. Candidates will be working with information that is often interpreted by others, usually working within some clear guidelines. This programme equips with the ability to provide impartial services in advice and guidance and the skills to work with a wide range of clients from different backgrounds and cultures.
The City and Guilds Level 2 NVQ Diploma in Beverage Service qualification is aimed at people considering a career within a bar, restaurant or any similar environment. It helps to gain skills and contributes to the development of knowledge and understanding with regards to the beverage service.
A course for people wishing to gain the business or administration qualifications required to begin a successful business or administration career. You will develop your knowledge of how business and administrative studies fit into the organisational world as well as studying business communication and procedures.
The extended diploma in Business is a vocational qualification, which will develop your understanding of business related subject areas while enhancing your business skills.
This distance learning programme asks you to complete units to a total of 18 credits. The Underpinning Knowledge is delivered by learning texts and supported by a series of specific tutorials. Competence is assessed by a combination of observation and the development of a portfolio. Further and diverse evidence is obtained through oral questioning and observation.
Tutorials are specifically designed to assist the learner gain the necessary knowledge and to reinforce learning.
The tutor will be available at agreed times to assess work and to provide feedback to learners.
A blended distance learning programme with flexible start and end dates, this qualification will benefit anyone who wishes to work in a customer centred environment. The aim is to encourage and develop their understanding of customer service.
The qualification is ideal for students who wish to learn about employee rights and responsibilities career pathways in customer service, communicating with customers, promoting goods and services and working as a team.
The NVQ in Customer Service is ideal for anyone who's interested in developing their career in a customer service role. You might be looking for a first job, going back to work or proving your skills to help you get a promotion.
You'll probably be the sort of person who enjoys talking and listening to people, answering questions, and helping to sort out queries and complaints.
The aim of this qualification is to recognise a learner’s achievements within the customer service department. It is also for learners whose job role requires them to deliver continually improving service to customers. These learners may be in roles that carry a customer service specific job title, or their primary responsibility is to deliver excellent service to customers.
The Level 3 NVQ in Customer Service is aimed at candidates who will be delivering and managing customer service and are accountable for good customer service. Candidates will be working without direct super-visions or on their own, such as in a commercial customer service department.
This Customer Service qualification fits lots of jobs where you deal with people. You might be entering or re-entering employment, or working in a customer service delivery role in any industry.
The aim of this qualification is to prepare you to become Early Years Educators, enabling you to work with children from birth to 5 years and gain knowledge of children aged 5 to 7 years. The qualification is suitable for people involved in vocational work, either full-time, part-time or voluntary.
Points to Note: As this is a work-based course you must have secured either voluntary work or employment within a childcare environment working with children aged 0-5, for a minimum of 10 hours per week for the duration of the course. Please note that you must have been volunteering or working in the placement in which you are to be assessed for at least 12 weeks prior to the course commencing.
The aim of this qualification is to prepare you to work with children between birth and five years with knowledge of children up to seven years. The qualification is suitable for people involved in vocational work, either full-time, part-time or voluntary.
Points to Note: As this is a work-based course you must have secured either voluntary work or employment within a childcare environment working with children aged 0 - 5 for a minimum of 10 hours per week for the duration of the course. You must have been working or volunteering in the placement you will be assessed in for a minimum of 12 weeks prior to commencing the course.
A blended distance learning programme with flexible start and end dates.
The NCFE Level 2 Certificate in Equality and Diversity is ideal for people who work in industries where good practice of equality and diversity exists. Some of the areas of work where this course might be appropriate include: Public Services, Health Sector, education, Employment Services, Childcare, Armed Forces and many more.
This course will improve the learners’ basic knowledge of the food and drink service, food safety, legislation and many other aspects of food service.
Two comprehensive and detailed food and service qualifications that are flexible around work and therefore suitable for both employers and employees. Proven to improve efficiency, productivity, job satisfaction and motivation.
This qualification is a foundation learning programme and provides students with the skills and knowledge needed to work within the hospitality industry.
Students will learn about safety at work and hygienic working practices, understand how to make an effective contribution when working in a team and develop professional skills in the preparation, cooking and serving of food to customers.
The Level 2 NVQ diploma in Food Production and Cooking is suggested for candidates working within local authority catering, school meals, residential and care homes or the National Health Service. It is also recommended for licensed retail outlets.
The City and Guilds Level 2 NVQ Diploma in Food Service qualification aims to assess/train staff with food service responsibilities within the workplace. It aims to cover the areas of safety and security, dealing with communications, preparing and maintaining the food service area and dealing with customer service issues.
This course is for learners who wish to gain a recognised Front of House qualification whilst working in the industry, in establishments such as restaurants, hotels, café, bars and public houses.
This course is for people who are in a caring role within the Health and Social Care sector. You may be employed full or part-time, paid or voluntary.
This course is for people who are in a caring role within the Health and Social Care sector. You may be employed full or part-time, paid or voluntary.
This qualification allows learners to develop knowledge, understanding and skills essential for working in a hospitality environment, such as front of house reception, housekeeping or hospitality service skills, working with others and improving own performance.
