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NCFE Level 2 Certificate in Retail Operations

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The retail industry is subject to several pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers.

As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach

Benefits

• Achieve a nationally recognised Level 2 qualification
• Evidence your competency to employers
• Improve your handling of customer payments and how you deal with customer queries and complaints
• Further your personal and professional development
• Learn at a time that suits you without the need to attend college

Our Learn from Home courses are completed fully online, so there is no need for any personal attendance in college.

You will complete assessments by answering questions and submitting them to your tutor via the learning platform. If your answers do not quite meet the required standard, your tutor will refer the assessment to you, so you to improve your answer and it will probably pass on its subsequent submission.

You will be given full written feedback on your assessments, and your tutor is available by email or mobile phone during office hours if you need support with your studies.

To study the courses, you need to have a suitable device such as a laptop, a desktop computer or a tablet such as an iPad. You must not enrol if you do not have one of the devices mentioned. It is not possible to complete the courses on a mobile phone as they are not compatible with our learning platform.

On successful completion of the course, you will receive a certificate from NCFE awarding body, confirming your achievement.


  • Duration

    12 weeks

What you will learn

• Understanding Customer Service in the Retail Sector
• Understanding the Retail Selling Process
• Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business
• Understanding How a Retail Business Maintains Health and Safety on its Premises
• Understanding Retail Consumer Law
• Understand How to Deal with Customer Queries and Complaints in a Retail Environment

Online question and answer assessments

You must be 19+ to enrol on this course.

 

Apply or enquire about this course

Please use the following links to make an application or enquiry about this course.

Apply online Make an enquiry Call 0800 358 75 75

Information for EU Students

From January 2021, how you apply for a course will change. For more information, read the UK Government's guide for the UK points-based immigration system for EU students (pdf).

Visit our International pages for more information and contact details